Support

Commercial Technical Support for GnuCOBOL

• Dedicated Support Team
• Support for:
  • GnuCOBOL and related packages
  • The COBOLworx GnuCOBOL Debugging Extensions
• Web and Email Help Desk
  • Private email address for each client (firm, institution, agency, team)
  • Tickets are confidential
  • Uploads and attachments fully supported
• Two Service Levels (Service Level Agreements or SLAs)
  • “Business Hours” (email) where Support works during normal hours
  • "Critical Issue (Support works Critical Issues 24x7x365 (?)
• Flexible Pricing Options
  • Packaged Application Support: limited to support of the ISV provided package
  • Development Team Support: a “seat-based” approach
  • Corporate Support: Negotiated based on code and team sizes